Delivery

Delivery Information

Stock permitting, all orders are usually dispatched within 2 working days, to arrive with customers within 7 - 10 working days. If we are temporarily out of stock, we will inform you of the delay and arrange an alternative dispatch date.


For faster delivery please select our Courier options which will be sent on a next day service, so will be with the customer within 1-3 business days from date of order.

 
Delivery Costs

Delivery is charged from £3.95 depending on delivery option, on all orders regardless of size, weight or the number of packages. This includes delivery throughout the United Kingdom but excludes the Isle of Man, Isle of Wight and the Channel Islands. Please contact us for delivery costs to the Scottish Highlands & Islands and Northern Ireland as delivery price is calculated dependent on location.

For a quote on deliveries outside our service area, please contact our Customer Services Team on info@bluecanyon.co.uk.
 
Although we endeavor to dispatch complete orders in one consignment, we may from time to time need to send orders via multiple packages, which may result in orders being delivered on different dates.
 
If you'd like to have items sent to separate addresses, please complete a separate order for each address. A separate delivery charge will be made for each address. We cannot guarantee delivery within our usual timescales to a small number of remote rural areas.

Please note: Your first order placed with us will only be delivered to the registered billing address associated with the credit / debit card that is used for payment.


International Orders

***International Shipping On Request***

We will email you when your order has been dispatched.


Returns policy


1. Cancellation Right: You have the right under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order at any time before delivery of the item(s) or within 7 working days of receipt of the item(s) by following our returns process. You will be refunded the postage charge of your item(s) where the entire order is returned.


2. Condition of Items for Returns: The Buyer must return the item(s) in good condition, unused and with their original packaging. Blue Canyon reserves the right to refuse or to reduce a refund on any item that is incomplete, damaged, dirtied or not received in reasonable condition.


3. Returns Process: It is the Buyer´s responsibility to ensure that the original delivery note is enclosed with the parcel. Should the Buyer fail to enclose the delivery note, Blue Canyon may not be able to refund the items until able to identify the related order. Should the Buyer fail to return their goods to the return address provided, Blue Canyon will not be held responsible for any delays to refunds or postage issues.

 

4. Other Returns: Other than for defective products, returns outside the timeframe set out above, may be accepted at the sole discretion of Blue Canyon and may be refunded as a credit to be spent online. Any unauthorised returns will be refused.

 

5. Postage for Returns: We would advise the Buyer to return unwanted items by recorded delivery or by obtaining a proof of postage from the Post Office or by any other means that shows proof of postage of the returned items. For all Freepost or normal deliveries, it is the Buyer’s responsibility to ensure that the items are sufficiently insured for claim purposes. No additional charges will be covered by Blue Canyon. This does not affect your statutory rights to return faulty goods.

 

6. Lost Returns: Should the Buyer´s chosen courier fail to deliver or lose their return parcel, it is the Buyer´s responsibility to claim compensation from the courier directly. Blue Canyon is not liable for any lost return parcels.

 

7. Insurance on Returns: Please note that it is the Buyer´s responsibility to choose the most appropriate method for returns with the appropriate insurance. Blue Canyon cannot be held responsible for any unforeseen delays e.g. strikes, riots, war or act of God.